Every conversation your agency has — inbound, outbound, sales, support, retention, AI, human — runs through one system that coaches it, scores it, learns from it, and makes the next one better.
The operating system that turns insurance agencies into AI-powered revenue machines.
The Problem
95% of your conversations have zero quality oversight. Bad calls become bad habits. Compliance violations go undetected until the lawsuit arrives.
New agents sit through a week of training, then get on the phone and forget everything. There's no coaching when it matters — during the actual conversation.
The talk tracks that close, the objection handlers that work, the carrier knowledge that takes years to build — gone. The next hire starts from zero.
The Solution
AI outbound + lead marketplace fills your pipeline. Buy leads or generate your own — all from the chat.
AI qualifies callbacks. Human reps get real-time coaching. Every call scored against the same rubric.
Post-sale sequence ensures the policy sticks. Buyer's remorse prevention. Free look period managed.
Lapse risk detection. Payment failure outreach. Support interactions feed the system. Renewal sequences run automatically.
Cross-sell detection from coverage gaps. Referral engine turns happy policyholders into new pipeline.
Every interaction feeds a self-improving knowledge graph. The system gets smarter with every call across every agent.
And all of it is governed. 100% compliance monitoring. Automatic audit trails. State-specific regulation enforcement. No human review bottleneck.
AI Agent Lineup
Real-Time Call Intelligence
Coaches reps during live calls. Surfaces objection handlers under 10 words. Flags compliance violations instantly. Powered by the knowledge graph, not a static playbook.
Best for: Closers, licensed agents, call center reps
Multi-Channel Pipeline Generation
Runs outbound sequences across SMS, RVM, AI voice, and email. Reactivates aged leads. Fills the top of funnel so humans focus on closing.
Best for: Lead reactivation, aged lead campaigns, renewal outreach
Inbound Qualification
Answers callbacks and live transfers. Qualifies on state, coverage needs, carrier preferences, and agent availability. Warm-transfers only qualified prospects.
Best for: Agencies with inbound call volume, marketplace live transfers
Real-Time Regulatory Monitoring
Monitors every call for TCPA compliance, recording disclosure, state-specific requirements. Flags violations immediately. Maintains audit trail for DOI reviews.
Best for: Agencies in regulated states, multi-state operations
Policyholder Service
Handles policy questions, billing inquiries, claims routing. Every interaction feeds the knowledge graph. Cancellation reasons become proactive objection handlers for sales.
Best for: Agencies with active book of business, retention teams
Cross-Functional Knowledge
Connects dots across departments. Support hears why customers cancel → sales gets proactive objection handlers. Monitors carrier changes. Surfaces patterns humans miss.
Best for: Agency owners, operations managers
Live Call Intelligence
Caller Context
FL Compliance
Coaching Tips
Price objection
Monthly cost is less than a dinner out.
Carrier question
A-rated, licensed in FL since 1987.
Think about it
What specifically would you like to think over?
Second Brain Search
Disposition
Live Notes
Interested in $250K, concerned about premium. Has existing policy with Mutual of Omaha...
Caller context loaded before the rep says hello
Coaching tips under 10 words — only when it matters
Second Brain search: type a carrier name, get instant intel
State-specific compliance items appear automatically
Every call dispositioned, scored, and fed into the knowledge graph
Zero manual note-taking — the system captures everything
Lead Marketplace
10+ publishers. Pay per lead or pay per call. AI qualifies every transfer before it hits your rep. Publisher quality scored on actual conversion outcomes.
Run AI outbound campaigns across SMS, RVM, voice, and email. Pay per action. Callbacks qualified by AI before transfer.
Conversational Procurement
Self-Improving Intelligence
System coaches from your playbook
System knows which parts of the playbook actually convert
System generates coaching that outperforms the original playbook
System predicts outcomes before they happen
What objections are your reps hearing this week? The system already knows.
Which carrier products are getting resistance? Pattern detected across 1,000 calls.
Support heard why customers cancel. Sales gets the fix before the next call.
Post-Sale Revenue
Activation
1–30 days
Early Retention
31–90 days
Ongoing Service
91–365 days
Renewal
Year 1+
Cross-Sell / Referral
Ongoing
30-Day Activation Rate
Tracked per policy
12-Month Persistency
Commission protection
Clawback Exposure
Real-time alerts
Lapse Risk Alerts
Before it's too late
Your agent hears their commission is at risk. The system already sent a retention touch in their voice.
Governance
Every outbound touch governed. Consent verified before contact.
Auto-detected and confirmed on every call, every state.
FL suitability, NY replacement, CA privacy, TX coverage outline — automatic.
System prevents routing to unlicensed agents for that state and product.
Only appointed agents sell that carrier's products. Enforced automatically.
One click. Every call scored, logged, and exportable for regulatory review.
Not 2–5% sample review. Every conversation evaluated against the same rubric.
Federal and state DNC lists checked before every outbound touch.
Every AI action logged with timestamp, context, agent, and outcome.
Traction
"Moklo replaced our entire outreach stack and gave us real-time coaching on every call. Our activation rate went from 62% to 84% in 60 days."
Edgar — InsuraFix